The Airport Authority of India (AAI) and various private airlines have started releasing notifications for Airport Customer Service Agent Recruitment 2025. These jobs are perfect for freshers and graduates looking for a customer-focused career in aviation. Whether it’s at metro airports like Delhi, Mumbai, Bengaluru, or smaller domestic terminals, thousands of airport CSA vacancies are expected across India in 2025.
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Airport CSA Recruitment 2025 Highlights
| Details | Information |
|---|---|
| Job Role | Airport Customer Service Agent (CSA) |
| Conducting Authority | AAI / Private Airlines / Ground Handling Companies |
| Recruitment Type | Contract / Full-time |
| Location | PAN India (Metro & Tier-2 Airports) |
| Application Mode | Online |
| Salary | ₹18,000 – ₹30,000 per month |
| Age Limit | 18 – 27 years |
| Qualification | 12th Pass / Graduate |
| Selection Process | Interview + Aptitude/Skill Test |
Eligibility Criteria for Airport Customer Service Jobs
Educational Qualification:
- Minimum 12th Pass from a recognized board
- Preferably a Graduate (BA, B.Com, BBA, etc.)
- Fluency in English and Hindi
- Knowledge of additional languages is a plus
Age Limit:
- Minimum: 18 years
- Maximum: 27 years
- Age relaxation may be applicable for reserved categories
Other Requirements:
- Good communication skills
- Customer-friendly attitude
- Basic computer knowledge
- No visible tattoos (for some airlines)
Also Check – APSRTC Recruitment 2025
Documents Required
- Updated Resume/CV
- Aadhaar Card / PAN Card
- Passport-size photographs
- Educational certificates
- Experience letter (if any)
- COVID-19 vaccination certificate
Airport Customer Service Job Roles
Here are the typical roles offered under Airport Customer Service Recruitment 2025:
| Job Role | Description |
|---|---|
| Check-In Agent | Assist passengers with boarding passes & baggage check |
| Ticketing Executive | Issue, modify, or cancel flight tickets |
| Baggage Assistant | Handle and guide baggage-related queries |
| Help Desk Staff | Answer passenger queries at the airport |
| VIP Lounge Assistant | Provide exclusive service to premium passengers |
Salary for Airport Customer Service Agent (CSA)
| Experience Level | Salary Range |
|---|---|
| Freshers | ₹18,000 – ₹22,000/month |
| 1-3 Years | ₹22,000 – ₹26,000/month |
| Senior/Team Leader | ₹28,000 – ₹35,000/month |
Selection Process for Airport Customer Service Recruitment 2025
| Stage | Details |
|---|---|
| Application Screening | Shortlisting based on eligibility |
| Personal Interview | HR/Operations round (in-person/virtual) |
| Group Discussion | For communication & team skills (some companies) |
| Skill Test | Typing or system-based aptitude |
| Document Verification | Final stage before onboarding |
Airlines may also conduct walk-in interviews at specific airport hotels or offices.
How to Apply for Airport CSA Jobs 2025?
Step-by-step process to apply for CSA Jobs 2025:
- Visit official job portals like:
- https://www.aai.aero
- https://www.igairport.com
- https://careers.indigo.in
- https://careers.goindigo.in
- https://airindia.in/careers
- Search for “Customer Service Agent” or “Airport Jobs 2025”
- Register or log in with your email and mobile number
- Fill the online application form
- Upload your CV and required documents
- Submit and wait for a call/email for further rounds
Also apply through trusted job portals like Indeed, Naukri, TimesJobs, and Monster India.
Major Airports Hiring CSA in 2025
- Indira Gandhi International Airport – Delhi
- Chhatrapati Shivaji Maharaj International Airport – Mumbai
- Kempegowda International Airport – Bengaluru
- Rajiv Gandhi International Airport – Hyderabad
- Netaji Subhas Chandra Bose International Airport – Kolkata
- Chennai International Airport
- Goa, Jaipur, Lucknow, Ahmedabad, and Kochi airports
Tips to Crack the Airport CSA Interview
- Dress formally (business attire)
- Practice speaking confidently in English
- Prepare for questions like:
- “Why do you want to work at an airport?”
- “How would you handle an angry passenger?”
- Smile, stay calm, and show willingness to work shifts
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